Jay Orlin
Home Phone: (408) 259 - 2342  
Cell: (408) 712 - 8052
Home Email: orlinjay@aol.com

Summary

Proven track record of managing Training and Development/Organization Effectiveness function.  Improve leadership performance; through education, training, team-building, and coaching. Significant impact on sales; customer intimacy in call centers, FAE Certification, and sales processs training. Improved effectiveness and versatiltiy of training delivery; instructional design, elearning systems, blended learning.

Professional Experience

Philips Medical Systems                                                              2006 – Present  

Senior Training Manager 

• Start-up and development of a division training department

• Manage curriculum design and program development for Tech Support, Customer Advocates, and Applications Training

• Identify and manage internal and external resources

• Global coordination of training development and delivery
  
  
  

Altera Corporation    San Jose,  CA                                                            2001 - 2006

Senior Learning and Development Program Manager

• Initiated leadership program; delivered training customized for each department.

• Established professional in-house instructional media center resulting in a dramatic improvement in the quality and effectiveness of training materials.

• Designed and developed an instructional evaluation program which yielded the  ability to quickly improve programs

• Established 360 degree-based internal/external coaching practice which contributed to improved culture and managerial effectiveness.

• Project Manager of technical training for internal Sales and 3,000 Channel Partners. Led to improved competency and smoother certification process.

• Initiated e-learning program including the selection of a Learning Management System for world-wide implementation.

• Developed a world-wide sales training program and partnered with consultant to massively customize another program. Led to over 100M in increased sales.

Private Consulting Practice    San Jose, CA                                              1993 - 2001

Principal

• Measure effectiveness of a two-week sales force Training Workshop

• Improve world-wide controller and staff compliance with financial policies

• Creation of a training department, design skills training for manufacturing

• Company-wide training needs analysis for mission-critical sales training

• Design a collaborative learning, video-based, course on sexual harassment

• Survey and analysis of WW sales force to identify highest priority training

• Analyze training required for Response Center Engineers

                                                                                                                        

Tandem Computers   Cupertino, CA                                                           1992 - 1993

Sales Training Program Manager

• Successfully implemented world-wide computer-based technical training resulting in productivity improvements of 2.8M in 18 months.

• Piloted Consultative Selling world-wide improving sales performance.

Private Consulting Practice   San Diego, CA                                             1990 - 1992

Partner

• As part of a high-level team, developed a strategy for a sales force selling radically different services and products.

• Produced Job Aids helping HR managers make better independent decisions

• Performance improvement plans for sales, sales support, and customer support

Northern Telecom  San Diego,  CA                                                             1984 - 1990

Senior Advisor in Productivity Methods and Systems

• On assignment to the President, managed the first company wide, mid-management training program. Exposed hundreds of mid-managers directly to company executives and shifted the culture toward greater employee participation.

• Analyzed numerous positions providing perspectives and visibility that had been unavailable before, resulting in greater efficiency throughout the organization.

Training Manager

• Established operator certification system that delivered 15% yield improvements

• Managed team of instructional designers to produce highly effective programs.

• Introduced and managed the development of an expert system which used state-of-the-art technology to expedite training while capturing valuable technical knowledge.

Intel Corporation                                                                                            1979 - 1984

Training Manager                                                                                                                   

• Established and managed a team of 40 for factory training resulting significantly quicker ramp-up times, a safer environment and shortened time-to-competency for new managers, supervisors, operators, technicians and engineers.

Certifications

Certified to use and teach Front End Analysis and Job Aids
Qualified to use several psychological and temperament assessment instruments such as Meyers Briggs, Emotional Competency Inventory (360), Kiersey Temperament Sorter.

Education

M.A. Psychology, University of West Georgia
B.A. Education, University of Florida